Suppervion · Edinburgh, UK
This policy explains how Suppervion handles personal information connected with its website, table reservations, private-dining enquiries and communications with guests of its Edinburgh restaurant and casino. It applies to information shared in the course of physical hospitality services and through this website.
Effective date
Information we may collect
The information we handle depends on how you engage with Suppervion. We aim to collect information that is relevant to your enquiry, visit or use of the website, rather than information that is unnecessary for those purposes.
When you visit suppervion.com, we may receive information you choose to submit through available forms, such as your contact details and the content of an enquiry. Website operation may also generate limited technical information, including device, browser, IP-address and usage information. This helps us operate, maintain and understand the use of the website. Our separate Cookie Policy provides further information about cookie-related matters.
For dining, drinks and live-jazz, private-dining or table-reservation enquiries, we may handle the details needed to respond and organise an intended visit. Depending on what you provide, this can include your name, contact details, preferred booking date or time, party size and message details.
We may handle correspondence and information shared in connection with an in-person visit, guest-service request or feedback so that we can deliver and improve hospitality service. Suppervion’s gaming lounge is a physical, land-based part of its Edinburgh venue. Suppervion does not offer online gambling, real-money betting, gambling software or cash payouts, and this policy does not describe an online wagering service.
Purpose and legal basis
We use personal information for clear hospitality and website purposes. The legal basis for a particular use depends on the context in which information is provided and the service requested.
Where applicable · contract and requested steps
We may use information to answer enquiries, process or manage a requested reservation, coordinate private dining, and communicate practical details about an intended visit. Where applicable, this processing is necessary to take steps at your request before entering into an arrangement with us, or to support the hospitality service you have asked Suppervion to provide at the physical venue.
Legitimate interests and legal obligations
Information may be used to administer communications, keep appropriate records, protect the website and venue, and address service concerns or legal obligations. Where we rely on legitimate interests, we consider those interests alongside your rights and freedoms. We only use information in ways that are reasonably connected with responsible hospitality operations and applicable requirements.
Where permitted by law
Promotional or event communications are sent only where permitted by law. You can ask us to stop using your contact details for this purpose at any time by emailing [email protected]. An opt-out request will not affect the lawfulness of processing that took place before we received it.
Care and safeguards
We take a limited and practical approach to sharing and retaining personal information, recognising that appropriate handling is part of respectful guest service.
We may share personal information only where reasonably necessary with service providers supporting website or hospitality operations, professional advisers, authorities where disclosure is required, or parties involved in a business change. Where appropriate, recipients should handle information only for legitimate purposes and with suitable safeguards. We do not use this policy to name particular vendors, platforms or recipients because the relevant arrangements may vary by circumstance.
We retain records only for as long as is reasonably necessary for the purposes described in this policy, including operational, legal, accounting or dispute-related needs. Exact retention periods can vary according to the type of information and the circumstances involved. When information is no longer needed, it is securely deleted or anonymised where appropriate.
We use reasonable organisational and technical measures intended to protect personal information against unauthorised access, loss, misuse or disclosure. If information needs to be transferred outside the UK, we will consider appropriate safeguards where required. No internet transmission or storage method can be guaranteed completely secure, so we cannot promise absolute security in every circumstance.
Your choices
Applicable UK data-protection law may give you rights over personal information held about you. These rights are subject to conditions and exceptions, but we encourage you to contact us if you would like to understand or exercise them.
You may ask for access to personal information held about you and request correction of information that is inaccurate or incomplete. Before responding, Suppervion may need enough information to verify that the request is genuinely made by, or on behalf of, the relevant person.
In certain circumstances, you may request deletion of personal information or ask us to restrict how it is used. These requests can be subject to legal or operational reasons for retaining information, including where it remains needed for a legitimate purpose.
You may object to processing based on legitimate interests and may withdraw consent where consent is the relevant basis. Withdrawing consent does not affect processing that was lawful before the withdrawal, and some processing may continue on another valid basis.
Where the right applies, you may request transfer of certain personal information in a usable format. This right does not apply to every type of information or every processing activity, so the scope of a request will depend on the circumstances.
Send privacy requests to [email protected] and describe the request clearly. Please provide enough relevant detail to help us locate the information concerned, without including unnecessary sensitive information in your initial message.
You may raise a privacy concern with Suppervion first so that we can consider it directly. If you are dissatisfied with our response, you may also complain to the UK Information Commissioner’s Office. You do not need to make a complaint to the Information Commissioner’s Office before contacting us.
Venue scope
Physical venue experience
Suppervion is a physical Edinburgh supper club, restaurant and casino. Its website is not an online gambling service. References to gaming concern an in-person venue experience with a physical casino floor, gaming tables and live croupiers. Suppervion does not provide online gambling, real-money betting, gambling software or cash payouts. This policy therefore does not cover online-play accounts, digital betting services or related financial activity.
The website and venue communications are not intended to seek personal information from children without appropriate involvement of a parent or guardian. If you are a parent or guardian and believe information has been provided inappropriately, please contact [email protected] so that we can consider the matter.
Keeping this page current
Suppervion may revise this Privacy Policy from time to time to reflect changes in its practices, services or applicable requirements. The current version will be posted on this page. We encourage visitors to review the effective date at the top of the policy when returning, so they can see when the published version took effect.
Current effective date
Privacy correspondence
For questions, requests or concerns about this policy or personal information connected with Suppervion’s physical hospitality services and website, please email us. Make the subject of your message clear so that it can be directed appropriately and considered with the context of your request.
[email protected]Suppervion Edinburgh
Suppervion is an adults-only, land-based supper club and physical gaming lounge in Edinburgh. Please confirm that you are at least 21 years old to enter this website.
